Frequently Asked Questions


Equipment Questions

Q. How long does an M6 O2 tank last on letters with conserving device?
A. Please review the Tank Duration Chart.


Q. How can I keep the cord from my O2 tank from kinking up?
A. If you have a Cannula plus tubing, the swivel connector should help control this. If there are still issues, close your hand with the bottom of your shirt inside your palm and run the length of the tubing through it. This will help to straighten the tubing out and stop it from curling.


Q. How many extensions can you put on an O2 concentrator?
A. Extension cords = None. It should be run straight to the wall outlet.

Tubing from the nose to the cannula = 50 ft. Any more than this and the oxygen loses its concentration on its way to the patient's nostrils.


Q. Can you use O2 bottles lying down?
A. Yes you can. The cylinders can be used in any position. The concentrator, however, should always remain right-side-up.


Q. I feel like I’m suffocating or can’t get enough air when I use my CPAP?
A. This sensation can be caused by a few things. It could be that you need to be in a different machine. For instance, many patients find that breathing against a steady stream of air difficult, especially if their pressure setting is high or they have other respiratory problems; therefore these patients may need something called a Bilevel machine (BiPAP) rather than a CPAP machine. The feeling of not getting enough air may also be caused by a mask leak, which can be easily corrected by replacing your mask or cushions/pillows. Please contact the Continuing Care Department so that we may help determine which solution will best fix this problem.


Q. Why does my tubing have water in it when I wake up in the morning?
A. That water is from condensation caused by the air flowing through your tubing being warmer than the ambient temperature of the air around it. There are a few ways to help alleviate this problem. Try turning down your humidifier setting. If you find that the lower setting does not provide you with enough moisture to comfortably use your sleep therapy unit, turn the setting back up and try insulating your tubing. You can insulate your tubing by wrapping it with a lightweight fabric or by tucking the tubing under your covers. Also available are manufactured tubing wraps. These wraps make insulating tubing easy. They come with either a Velcro or zip closure and are easy to clean, but most importantly, they are designed specifically to help eliminate condensation in your CPAP tubing. For more information on available tubing wraps, please contact a DASCO representative at 855-442-7912.



Billing Questions


Q. What if my patient doesn't have insurance?
A. DASCO understands the positive impact home medical equipment can have on your patients quality of life; therefore, we make every effort to ensure your patient gets what he/she needs. We offer payment plans, reduced pricing for those who qualify, and refurbished equipment options. We also provide your patients with information on available government assistance programs. It's all part of DASCO's promise to help people breathe, sleep, and feel better. Give us a try! Please contact a DASCO billing representative at 855-564-9014.



General Questions


Q. Why should I send my Sleep Therapy patient to DASCO?
A. At DASCO, we understand the important role sleep therapy plays in overall health, and therefore, have made sleep therapy one of our main focuses. When you send a sleep therapy patient to DASCO, you can expect a level of care that is second to none. Our highly trained health care professionals take their time to thoroughly explain the equipment, why usage is so important, how to use and properly maintain the equipment, what interface options are available, and what the patient may experience while adjusting to the machine. We offer in-office or in-home set ups at the patient's convenience. We carry a large variety of sleep equipment from the major manufacturers as well as some less common ones.

Additionally, DASCO makes it a top priority to follow-up with each patient 7-10 days after they receive the equipment and offer follow-up reports at your request to keep you informed of their progress. We know the 7-10 day window is a critical time in determining whether or not a patient will continue with therapy. We follow-up again at day 60 and then offer to follow-up every 90 days throughout the life of the patient's therapy.

DASCO's patients are not limited on the number of mask re-fits or re-instruction appointments they can schedule. Our health care professionals will spend as much time as necessary with your patient to ensure they are as comfortable as possible and using their machine nightly. We do everything in our power to continue the same level of excellence once you pass their care to us. Give DASCO a try!


Q. Where can I get a copy of DASCO's Privacy Notice?
A. You can download a copy right here DASCO Privacy Notice


Q. Where can I find a copy of the Medicare Supplier Standards?
A. You can download a copy right here Medicare Supplier Standards


Q. How can I apply for a job?
A. Forward your resume along with an application (Application for employment.pdf) to hr@godasco.com .

Didn't find your question here? Please use the Contact Us page and send in your question.